We are local with personalized service, but the technology we provide to you is selected from the best global brands.
We began serving our customers and neighbors 24 years ago. Our goal was simple: to provide personal, honest, fast, and thorough copier services to the then under-serviced offices of northern Virginia. As we have grown over the past two decades, we’ve expanded our business (we sell and service more products and cover a slightly larger area – the northern Virginia and greater DC area). While the area has changed – and the Mixing Bowl was finally completed! – our commitment to service hasn’t wavered.
Honest - We believe in telling you the complete cost of our service up front. We don’t hide or add-on unexpected fees – we won’t nickel and dime you to death.
Fast - We pride ourselves on knocking on your door within a four-hour window. While we can’t quite match Domino’s 30 minute delivery goal, we will be there as fast as we can.
Thorough - We don’t do “routine” service calls, every call is an opportunity to support your business. We’ll inspect and clean your equipment (dust is the enemy of copiers!) with our 50-point “Premier Service Procedure” to prevent problems and service calls down the road for you.
Personal - You can always talk to us. While we provide online self-service, you can pick up the phone and we’ll answer.
We don’t call our service “Complete Customer Care” by accident. Our goal is to provide the best possible service for both the equipment and solutions we offer – and take care of your office equipment needs. And we’ll provide that service on any piece of equipment – even if you don’t have a contract with us.
Equipment - We are an authorized dealer of products from a range of award-winning manufactures. This allows us to be device-agnostic and match the best product to your specific need rather than trying to shove a specific product to meet the needs of every business problem we come across. Whether you need printing, scanning, faxing, copying, or all four – our networked systems provide customizable options to address YOUR specific business problem.
Solutions - We don’t just sell a piece of equipment – we sell a solution to your business problem, whether your lease or purchase from us. And because we’ve done this for years, we know many of the quirks and peculiarities of different industries – regulations, forms used, specific challenges – and how to suggest improvements through application of equipment, software, or both together. Our technicians have over 100 combined years of experience and are factory-trained on most brands of office equipment. We can help you reduce costs, increase productivity, manage your documents, and streamline your document lifecycles.
We look forward to serving you.
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