We are all in business. Everyone has customers. It’s just that, when we go to the doctor, as customers, we’re all called “patients.”
If you help to manage a medical practice*, you know there is a lot of paperwork – billing, invoices, patient files, etc. Hopefully, your “paperwork” isn’t entirely still paper. If it is (or even if “only” some of it is), read on.
Does this sound familiar:
A new patient enters your practice. You then scan his insurance card and hand him a clipboard with new patient information. After struggling to remember if his grandparents had any medical conditions, he hands the paper form back to you; along with his signed HIPAA statement. You label a manila folder and start placing his documents in it. The file is handed to the nurse. The nurse hands the file to the doctor. The Doc adds his notes to the file . . . eventually the manila folder ends up in a filing cabinet after a stop to be coded for billing. A few months later, back comes your patient and the paper hand off continues on.
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